St John's Wood Carpet Cleaners Terms and Conditions of Service
These Terms and Conditions set out the basis on which St John's Wood Carpet Cleaners provides professional carpet, upholstery and related cleaning services within its service area. By booking a service, accessing our services on-site, or allowing our operatives to enter your premises, you agree to be bound by these Terms and Conditions.
Please read this document carefully before making a booking. If you do not agree with any part of these terms, you should not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company booking or receiving the services.
Service means any carpet, rug, upholstery, mattress, curtain, hard floor or related cleaning or treatment work provided by St John's Wood Carpet Cleaners.
Premises means the address or property where the Service is to be carried out.
Operative means any employee, contractor, or representative of St John's Wood Carpet Cleaners carrying out the Service.
Agreement means the contract between the Client and St John's Wood Carpet Cleaners created when a booking is accepted.
2. Service Scope and Area
St John's Wood Carpet Cleaners offers domestic and commercial cleaning services with a primary focus on carpet and upholstery cleaning within its designated service area in and around St John's Wood and neighbouring districts. All bookings are subject to availability of operatives and resources on the requested date and time.
We reserve the right to decline work outside our usual service area or to apply additional charges to cover travel time, congestion and parking where applicable. Any such additional charges will be communicated to the Client before the booking is confirmed.
3. Booking Process
3.1 A booking may be requested by the Client via our online enquiry form, written correspondence, or other communication channels made available by St John's Wood Carpet Cleaners from time to time.
3.2 A booking is only considered confirmed when St John's Wood Carpet Cleaners has provided written or clearly recorded acceptance, which may include confirmation of the date, time, scope of work, and price estimate or agreed rate.
3.3 The Client is responsible for providing accurate and complete information about the Premises, the items to be cleaned, access restrictions, parking availability, and any special requirements at the time of booking.
3.4 St John's Wood Carpet Cleaners reserves the right to adjust the quoted price on arrival if the information initially provided was incomplete or inaccurate, or if the actual condition, size, or number of items to be cleaned differs materially from that described at the time of booking.
3.5 The Client must ensure that a responsible adult is present at the Premises at the agreed start time, or that keys or access arrangements have been agreed in advance. Failure to provide access may be treated as a late cancellation and charged accordingly.
4. Pricing and Estimates
4.1 Prices are generally based on the type and size of the items to be cleaned, the condition of carpets or fabrics, and the estimated time required to complete the work.
4.2 Any price indicated before inspection of the Premises is an estimate only and may change once the Operative assesses the work on site. Where such adjustments are necessary, the Client will be informed and given the option to proceed, amend the scope, or cancel before work begins. If the Client cancels at this stage no cancellation fee will apply.
4.3 St John's Wood Carpet Cleaners may from time to time offer promotional rates or discounts. Such offers are subject to specific conditions and time limits and cannot be combined unless specifically stated.
5. Payments and Charges
5.1 Payment is due on completion of the Service unless alternative arrangements have been agreed in advance in writing. For commercial Clients, payment terms may be agreed on an account basis, typically with payment due within a specified number of days from the invoice date.
5.2 We accept common UK payment methods, which may include cash, bank transfer or card payments, subject to availability at the time of service. St John's Wood Carpet Cleaners does not accept payment by cheque unless expressly agreed in advance.
5.3 Where a deposit is requested, the booking will not be confirmed until the deposit has been received. Deposits are non-refundable except where St John's Wood Carpet Cleaners cancels the Service without offering a reasonable alternative appointment.
5.4 If payment is not received on completion or within the agreed credit period, St John's Wood Carpet Cleaners reserves the right to charge interest on the outstanding amount at the statutory rate, together with reasonable administrative and recovery costs.
5.5 The Client agrees to pay any congestion charges, tolls, and parking fees reasonably incurred in delivering the Service at the Premises. Where possible, such charges will be communicated in advance or itemised on the invoice.
6. Cancellations, Rescheduling and Access
6.1 The Client may cancel or reschedule a booking without charge by giving at least 24 hours notice before the agreed start time.
6.2 If the Client cancels, reschedules, or significantly alters the booking with less than 24 hours notice, St John's Wood Carpet Cleaners reserves the right to charge a cancellation fee of up to 50 per cent of the estimated service value or a minimum call-out charge, whichever is higher.
6.3 If the Operative attends the Premises but is unable to gain access, or if the Premises are not in a condition that allows the Service to be carried out safely or lawfully, this may be treated as a late cancellation. In such cases, a cancellation or call-out fee as described above may be applied.
6.4 St John's Wood Carpet Cleaners may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, illness, vehicle breakdown, or operational issues. In such cases, we will endeavour to offer an alternative appointment as soon as reasonably practicable. No compensation will be payable for any indirect losses or inconvenience caused by such cancellations or rescheduling.
7. Client Obligations and Preparation
7.1 The Client must ensure that the Premises are safe and accessible for the Operatives and that running water and electricity are available where reasonably required to perform the Service.
7.2 The Client is responsible for moving fragile, valuable, or easily damaged items from areas where cleaning is to take place. St John's Wood Carpet Cleaners will not be liable for damage to items left in such areas that could reasonably have been removed in advance.
7.3 The Client must notify the Operative of any known issues with carpets, flooring, or fabrics, including previous damage, loose fittings, colour instability, shrinkage history, or use of non-standard dyes or finishes.
7.4 Where children, pets, or vulnerable persons are present at the Premises, the Client is responsible for ensuring they are kept at a safe distance from equipment, chemicals, and wet or treated areas during and immediately after the Service.
8. Service Standards and Limitations
8.1 St John's Wood Carpet Cleaners aims to deliver the Service with reasonable care and skill, using appropriate cleaning methods for the type and condition of the material being treated.
8.2 While every effort is made to achieve the best possible results, we cannot guarantee the complete removal of all stains, odours, marks, or discolouration. Outcomes may be affected by the age of the stain, previous cleaning attempts, fibre type, and other factors beyond our control.
8.3 Some carpets and fabrics may experience shading, pile distortion, or minor shrinkage as a result of cleaning, especially where they have previously been poorly installed, are of delicate construction, or have been subject to wear and tear. The Client accepts these inherent risks when instructing us to proceed with cleaning.
8.4 Drying times vary depending on ventilation, temperature, humidity, and material thickness. Any indication of drying time is an estimate only. The Client is responsible for ensuring adequate ventilation and for avoiding use of damp carpets or furnishings until safe to do so.
9. Waste Handling and Environmental Compliance
9.1 St John's Wood Carpet Cleaners will handle and dispose of waste generated directly as part of the Service in accordance with relevant UK waste and environmental regulations. This may include the removal of soiled water, filters, and disposable cleaning materials used during the Service.
9.2 The Service does not include clearance or disposal of general household or commercial waste, bulk items, or hazardous materials unless specifically agreed in writing and properly licensed where required.
9.3 The Client must not request that Operatives dispose of waste in a manner that would breach local or national waste regulations, including but not limited to fly-tipping, inappropriate drainage disposal, or mixing hazardous waste with general refuse.
9.4 Where waste must be stored temporarily at the Premises, the Client is responsible for ensuring that it is safely contained and subsequently removed by an appropriate waste carrier or service, unless otherwise agreed.
10. Liability and Insurance
10.1 St John's Wood Carpet Cleaners maintains appropriate public liability insurance for the services provided. Details of cover can be made available upon reasonable request.
10.2 We will use reasonable care to avoid damage to the Premises and possessions. In the event of damage caused by our negligence, we will repair the damage or, at our option, compensate the Client for fair and reasonable loss, subject to the limitations in this clause.
10.3 St John's Wood Carpet Cleaners shall not be liable for:
a. Normal wear and tear, or pre-existing damage, defects, or staining.
b. Damage resulting from failure of the Client to disclose relevant information about the Premises or items to be cleaned.
C. Indirect or consequential loss, including but not limited to loss of profits, loss of business, or loss of enjoyment.
10.4 The total liability of St John's Wood Carpet Cleaners arising out of or in connection with any single Service, whether in contract, tort, or otherwise, shall not exceed the total fee paid or payable for that Service, except where liability cannot lawfully be limited.
10.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
11. Complaints and Claims
11.1 Any complaint or concern about the Service must be notified to St John's Wood Carpet Cleaners as soon as reasonably practicable and in any event within 48 hours of completion of the Service. The Client should provide details of the issue and, where possible, photographic evidence.
11.2 We will investigate complaints promptly and, where appropriate, may arrange a revisit to inspect or attempt to rectify the issue. A revisit does not constitute an admission of fault.
11.3 Claims for damage or loss must be supported by evidence and, if requested, by quotations or invoices for repair or replacement. We reserve the right to arrange our own inspection or obtain independent assessments.
12. Data Protection and Privacy
12.1 St John's Wood Carpet Cleaners will collect and process personal data only to the extent necessary to manage bookings, provide services, and comply with legal obligations.
12.2 We will take reasonable steps to keep such data secure and to prevent unauthorised access or disclosure. Client information will not be sold to third parties.
12.3 By making a booking, the Client consents to the use of their contact details for service communication and, where permitted by law, for limited service-related updates. The Client may request that we cease sending non-essential marketing communications at any time.
13. Amendments to Terms
13.1 St John's Wood Carpet Cleaners reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Service.
13.2 Updated terms may be published on our website or otherwise made available upon request. Continued use of our services after publication of any changes will constitute acceptance of the revised terms.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service provided.
15. Severability
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16. Entire Agreement
16.1 These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the Client and St John's Wood Carpet Cleaners in relation to the Service and supersede any prior understandings, representations, or agreements, whether oral or written.
By proceeding with a booking and permitting St John's Wood Carpet Cleaners to carry out the Service, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
